Client Satisfaction - What are your ideas/strategies for extraordinary client satisfaction?

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  Do you have a mission statement?  If so, what is it and how
  does it help/assist you with your business success?

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I was reading a report last week that said that only 10% of small businesses in America take the time to properly develop a marketing strategy. It made me think that if this was happening in the US, I’m sure the figures would be similar regardless of where you are in the world. Why is it that you may start a business, but decide not to put a plan into place of how to grow your livehood? If you were heading out on a road trip to a new destination, my guess is that you would have some type of map, whether it be a GPS, a list of directions or a good old-fashioned map. It just makes sense to know where you’re going!

Often when I begin working with my mentor clients, and we begin to speak about their marketing strategy, they overcomplicate the process and aren't quite sure what this needs to look like or be for them. And, I need to let you know that in some cases, these are woman and man who have been in business for five or more years. Now, I'm not saying this to make them wrong, but I wanted to highlight the fact that it's not just a challenge for those who are new to business. As you will know, I’m a big believer in using the “KISS” principle. Keep it simple (stupid) and make it practical, so that you firstly, develop the strategy, and secondly, make sure you implement the strategy.

Having a marketing strategy in place is good business sense, and as I mentioned if you need something simple, than please make it simple. My request is that you take the time to develop this strategy, so that it helps you grow your business, helps you increase your sales funnel, boost your client list, pay your bills and most importantly bring you back to the reason you are doing what you are doing.

Let’s take a look at two simple steps you can put in place to begin developing your marketing strategy for 2011. (Yes, I do mean 2011, because it is coming fast!)

Step 1 :

Develop your strategy .

a) Be very clear on who your ideal clients are. I’m going to presume that since you have been reading my newsletters you are clear on who these people are. If you’re not sure, then take time to re-read this article. If you haven’t done so already, take the time to work through my latest report on “How you can identify your ideal clients.”. If it has been over 2 months since you subscribed, then you may want this updated report to work through .

b) Look at what you can do to take your solutions from ordinary to extraordinary. As there are so many small businesses out there, you may not be getting noticed, because you seem just like everyone else. Take a moment, ask yourself and be really honest here with your answer; “What do I need to do to make my service extraordinary?” If you’re not sure, ask those people around you that you trust, ask some of your most valuable clients – find out and listen to what people are saying to you. The answers you receive may require you to re-think your current business strategy. But don’t despair, because I know this will be worth it; especially if you can offer a product or service in a way that nobody else can, your competition can become redundant. And I heard this saying recently and want to share it with you: When it comes to your prospects, don't be a choice - be the choice.

Step 2:

Develop your plan

a) Block out some time, and begin to develop your 12-month plan that fits in precisely with your strategy. To achieve your goals for the next 12 months - what are the strategies you need to put in place each month and how are you going to track them? Here are a few ideas to begin thinking about: email campaigns; advertising campaigns; public relations campaigns; your live events; keynote speaking; training webinars; etc .

b) Once you have developed your 12-month plan, and broken it down into monthly targets, break it down further into what you will need to do weekly to meet your overall goal. Then each week, block out some time to evaluate what happened the week before; what you will be focusing on this week and what is coming up the following week. It’s like your road trip, you know where you are going but if something comes up unexpectedly, you are prepared to meet this current challenge or issue.

Let me know how you go with this. If you’re still not sure what you need to do here to begin, then you won’t want to miss out on October’s Business Building Blocks webinar – this is exactly what we will be working on. So get the jump on your competitors and join our call.

And one last thought - activity breeds activity Tweet

Who are your ideal clients?  Do you think knowing who your ideal clients are - is important to your business success?

Would love your thoughts, so please take a moment to share!  Not sure who your ideal clients are - then download my report of "Identify your ideal clients and what your profits grow.'  Tweet

Today’s article is a quick tip and I want to focus on one recurring question that is coming up in the responses to the survey. This is about marketing your products and services to clients and how to have clients understand what you are saying.

So I’ve put together these quick tips to assist you:

1. Make sure you really understand your audience. If you don’t know what your prospects or clients need from you, ask questions. You can do this very simply by doing something like what I have done this week. Survey your clients, ask them what you want to know and try and find out what they need from you. I’ve used a tool called Survey Monkey to help me understand more about you! It's easy to use and the information you receive is valuable in relation to how you can better support your clients.

2. Make sure you have the right offer in place. Once you know more about what your clients want from you, then you can make them an offer that speaks directly to their needs and wants. An offer that will allievate any issues or challenges they may facing

3. Ask yourself, “What is the outcome I want from this offer, from this newsletter, from this……?”. Make sure you understand how your audience wants to be spoken to. Than, be very clear on the messages you are sending out. Track and test your messages, and see which ones are having the greatest impact.

Remember, clarity in the understanding of your clients, in your offer, and in your message will support the continual growth of your business. If you're not sure where to start, don't stand there waiting, organise a Just-in-Time call with me, so that together we can get you moving in the right direction. Tweet

Following on from my article on Competition is NOT a Dirty Word in Issue Nine, here are some strategies you can take to better understand your competition:

· Block out some time to research who your competitors actually are. Look for those businesses that are either in direct or indirect competition with you. If they are in direct competition, then they will be offering the same services and products to the same market as you. If they are indirect competition then they will be offering the same services and products but in a different marketplace. This is where you can also begin to spot any gaps in the marketplace. Is there something new or improved that you can develop for your market?

· Once you have identified your top 10 competitors, look through their websites. How does their site compare to yours? What products/services are they offering free of charge; what ones are they charging for? Is their site easy to use and navigate? Get a feel for the language and words they use to describe themselves and their services, and compare this to your language. Are they using the different avenues of social media more effectively than you? Look further than your local competition, start to look globally and see who is out there doing what you are doing. By doing this you can begin to understand how you can tap into the global market for the benefit of your business.

· Look at what their clients are saying about them. When their clients are speaking about them, are they describing their success by measurable results, or are they only saying that it was great to work with them or spend time with them? If their clients are speaking in terms of results and benefits, then you know your competitors are solution-focused in their work. When you work with your clients are you solution-focused? So look at the results and benefits their clients receive, and determine how this differ from the results and benefits you have with your clients.

· Take a moment to consider how their product or service differs from yours. Are they offering something that you currently are not offering? Are they better qualified to provide the same service? How do they specifically describe their products and services? What terms are they using to describe their promise to clients? Do they have a clear promise for their clients? Is their Unique Selling Proposition clearly defined?

If you are ready to move out of being that everyday small business owner who struggles to make ends meet, to that of a strategic entreprenuer who knows exactly what they need to do to grow their business and increase their profits, why not check out my Fast Track Success Program Tweet