When I sent this interview out in my VIP newsletter, I titled it "She had me at HELLO" - and when I first spoke with Melanie Summer, she did!  I knew that our interview was going to be fun and real, that there would be no pretense.  I knew that Melanie would reveal to us warts and all, what she did to turn her business from a $250,000 debt into the multi-million dollars business it is today.

Here's the interview:  Melanie Summer

If you want to know a little more about Melanie, here you go:

Melanie Summer is an award-winning business owner who oversees a multi-million dollar glamour photography company with 23 staff.  Her success hasn't come easily - she has battled bankruptcy, stress, language barriers, confidence and self-esteem issues, all while being a single mother with little or no support.  Like many small business owners, Melanie realised early on that passion and hard work are wasted without clarity of vision and that being a victim of circumstances is a mindset, not an excuse.  Rather than give up she chose to transform her life and her business by taking on a coach, immersing herself into every self-help seminar she could lay her hands on, re-training as a hypnotheraphist/public speaker and creating a focused, clear roadmap for business success.  Within three years she turned a $250,00 debt into a multi-million dollar assess and was recently awarded the Telstra National MYOB Small Business Award for her remarkable achievements.  Melanie lives and works on the Sunshine Coast with her daughter, Dana. 

Feel free to leave your comments below.

Let's work together for 7 days - You & Me....

You can check out my latest video, which explains it all at the link below:

7 Days of Free Business Training

Can't wait to work with you for the next 7 days.

Deb

Ps., or go straight to www.debpilgrim.com/freetraining.htm and sign up today!

90% of Small Business Owners Don't Develop a Marketing Plan!

There’s no beating around the bush here today, as I want to share three things you really will want to STOP doing, so that your business can move to the next level.

1. STOP doing everything yourself, and being a lone ranger.
2. STOP doing the things that don’t generate you an income.
3. STOP thinking that because you are brilliant at what you do, your business will be successful!

All too often we hear from business owners, whose lives and businesses are coming apart at the seams, because they don’t use the concepts mentioned above.  I know that this may seem to be a chicken and egg situation, i.e. you can’t bring in another person to take away some of your non-essential work, because you need to make more money to be able to do this and vice versa. 

But let’s take a positive approach.  Rather than focus on the areas that you need to STOP doing, why don’t we have a look at what you can START doing.

Secret #1. Surround yourself with successful, positive, honest, can-do individuals.

As Mark Twain said:

“Keep away from people who try to belittle your ambitions. Small people always do that. The really great make you feel that you too can become great.”

Now let’s be honest here, this is NOT a new concept and every successful person I have spoken with or read about always speaks about the individuals who have had a positive impact on their businesses and lives.  Whether it’s family, friends, colleagues or mentors, being surrounded by happy, positive people has a lot going for it! 

As entrepreneurs our days can be pretty solitary, heads are down creating products, delivering services and results, and you are working in your business rather than on it.  Not having the chance to brainstorm ideas with other people, or having someone to work through a particular issue or challenge, can be soul destroying at times.  This is where a community is so important, not only for your sanity, but also for your growth and development.

The use of collective wisdom is so important, and it works!  During our group ‘Get More Clients’ call, I opened the call up for clients to ask the group any questions they have about their business.  What I loved about this process, after one particular client spoke about a challenge she was facing, was the range of possible solutions that came forward from those on the call.  As we wrapped up this part of the call, this client was thrilled as she now had a number of different strategies she could look at putting in place that she hadn’t thought of before.  It was great to hear the excitement in her voice.

Who is in your community?  Do you have a group of individuals you meet with regularly for support and encouragement, or do you work with a mentor?  You all know that I am passionate about having mentors as part of your business building strategy, and for me personally, the impact that my mentors have in my business is immeasurable in terms of growth and development.  Next week I’m heading off next week to spend a day with my mentor and mastermind group in Chicago, and can’t wait to spend this time strategising and planning the next stages of my business.  This type of investment, is invaluable to the growth of my business, and will flow on to my clients.  I can’t wait to share with you the gems I learn.  

Secret #2. Identify the profit making areas of your business and focus on these.

Often we spend more time working in our business rather than on it. With this step, it is time for you to step back and look at your business as a whole. This is most important when you find yourself stuck at a certain level of revenue and things don’t seem to being moving forward.

Be honest with yourself, have you become the speed bump in your business? When this happens it is time to start thinking, “Am I the person that really needs to XYZ?” [xyz being the many things you spend your time on each day that aren’t making profit].

For example, working recently with one of my 1:1 mentor clients, we spent the day  going through her business; pulling it apart and re-grouping all of her ideas and products. As we were putting together her new plan, she suddenly felt overwhelmed by all the potential projects and products she could develop. It wasn’t until I asked: “Who on your team can you delegate some of the non-profit making activities too?” that she got her ‘ahh’ moment.  She realised that by stepping aside, letting go of the need to control everything, and delegating some activities, she could focus on her passion and really move her business to the next level.

3. Remember, You are in the business of MARKETING!

Controversial I know, but if there is one thing that will make a difference to your bottom line it is when you realise that your business is that of MARKETING! I have worked with some amazingly talented, educated, and brilliant people over the years, who have fabulous reputations yet only mediocre businesses. I have worked with and  watched other individuals who are good in everything they do and their businesses keep growing. What stands out is those in the second group GET that they are in the business of marketing, and they know that by focusing on their message and marketing to their target audience, they will achieve their sales. However, the first group often get stuck with working in their businesses that they don’t appreciate the importance of MARKETING until it is too late.

So what group are you in?  Take a moment to share with us your thoughts...

Over the past month, have you noticed that there has been quite a bit of commentary around the humble e-newsletter making a comeback!  Personally, I don’t think it actually went anywhere.  Yes, it may have got a bad rap for a while, and might have been side-lined for the whole social media onslaught, but there will always be a market for receiving strong, practical, value-added information.

In fact, I was reading a report today by Ali Brown in which she stated “According to a 2010 study by ExactTarget, 56% of Internet users interact with brands only via marketing emails, compared to 1.3% who interact only via Twitter and 0.7% by Facebook.”  Interesting statistics don’t you think?

A well written e-newsletter really is a must have within your marketing campaign. 

Whether you are starting out, or are a seasoned email marketer, developing an e-newsletter that attracts your ideal clients and makes you sales, is what you really want to be focusing on.  Remember that you don’t want too be ‘in your face’ pushy with your clients. What you do want, is to build strong solid relationships, engage in a conversation, and increase the overall trust factor between your client and yourself.

You can do this by making sure your e-newsletters adds value, that it's practical and makes a difference.  Your clients' email addresses are valuable commodity, and they’re not going to hand them over to just anybody!   

Over the past ten years, I’ve always done some type of email newsletter.  At first it was monthly, then fortnightly, but now it’s sent out weekly to all within our community. The frequency works and we have no illusions that you read it every week, but we do know that you will read the topics that add value to you and your business, and that is really all we can ask for.

Our current format was worked out last year with my mentor MaryEllen Tribby (ME), as she had a specific strategy for successful e-newsletters. And interestingly enough, I’ve received emails this week asking me about my newsletter, after she had presented it as one to follow in a webinar she was co-hosting with Ryan Deiss.  Together they were launching their new Inbox Empire product, which focuses on the whole business of e-newsletters.  So when ME is focusing on developing a product based around e-newsletters, you know they're back on the radar.

So what are three strategies you can put in place to make sure your e-newsletter engages with your clients and makes you money?

1.  Add value with your content.

Don’t waste your clients’ time by not adding value to their day. You ideally want your content to be practical and focused on results. The best way you can do this is to be really clear about your ideal clients, because as their problem solver, you will know exactly what they will want to read.  Focus on them – your client!

Stuck on ideas? Then why not include a case study illustrating a client’s success story; interview other experts; have guest writers write for you. These are a few additional strategies you can include to add value to your content.

2.  Direct your clients to make the right buying decision.

You can be providing great content, but unless you have a sales strategy in place, you won’t make money from your newsletter.  Now that’s okay if you don’t intend it for that purpose, but if you do, then your clients are looking to you for your advice.  In fact, they will want to know what your new products and promotions are!

You’ve built a strong relationship and they know you deliver results, so don’t feel shy about sharing your latest promotion.  You don’t have to fear coming across as a used car salesman. Just keep consistent with your personality and style and they will appreciate it. 

There is a rule of thumb that for every newsletter you send, you can do two promotion emails – do you do this?

3.  Be consistent.

In your initial confirmation email, you should aim to provide your clients with the information they need to receive about your e-newsletter.  This includes the frequency of your e-newsletter, as well as what day they can expect to see ‘you’ in their inbox.  Once you’ve stated this its up to you to stay consistent. 

So, if like me, you’ve committed to a weekly format with delivery every Thursday, then you have to make it happen each week.  This is how you build the relationship with your clients and increase the trust between you and them.  If your email comes in bits and bursts or whenever you feel like it, how do you think this comes across to your clients?  

Putting together your e-newsletter will take time and commitment, but once you get going, it really is worth the effort.  There is nothing more special than when you receive comments about how your articles have impacted another person, or made a positive difference to their business. Words can’t explain how good that feels.

So what are you doing with your e-newsletter? Feel free to share with us your strategies and ideas for a successful e-newsletter.

I always find the time immediately after a holiday, as an exciting time in business.  Your thinking is clearer and more creative, and you are open to possibilities that you may not have been just prior to your break.  I know this has been the case for my VIP mentor clients and myself!  There is a buzz in the air around business, and it’s as if everyone has their mojo back!  Do you feel the same?

If so, you’re ready to do things differently……

You want to know what are the core foundations you have to put in place for your success in 2011.  You know that 2010 doesn’t count anymore, as this is the New Year!

So, here are two key foundations that you will want to put in place for your success in 2011… 

1.  Taking action, without any excuses!

Taking action and being persistent is the difference between the successful and the not so successful.  It’s something that I learnt many years ago in my very first business!  After studying successful business people and then being mentored by some of these individuals, I realised that the difference between them and myself, was that they took action.  They made their decisions and acted upon them almost immediately!  They believed in themselves and they trusted the vision they held for themselves. 

Unlike myself, who at that time, would…make a decision, think about it, research it a little more, maybe do a course about it, think about it a little more, second guess myself…. (I know, you get the drift here now)…and then wonder why I was still running around chasing my tail while making limited profits!  Sound familiar?

It wasn’t until one of these mentors stopped me in my tracks one day, and said: “Deb, it’s time for you to stop thinking about it, stop learning about it, and just start doing it.  You spend too much time ruminating and not enough time taking action.  It’s time for you to take action, especially if you want to be a successful entrepreneur!  Otherwise you might as well close shop and go home.” 

Ouch!!!! Closing shop and going home, just wasn’t an option, so it was time to take action and be persistent.  It was time to stop thinking and start doing.  Time to believe in the vision that I held for myself and my business.

I want you to ask yourself:  “What do I need to do today?”  Once you are clear on the exact tasks you need to do, make a commitment to do them!

Sounds straightforward? That is until the self-sabotaging behaviours begin to rear their ugly heads, which leads nicely into the next foundation for your success…

2.  Removing Those Limiting Beliefs that are Holding You Back.

These are the stories that you tell, to keep yourself ‘safe’, to keep yourself where you are currently.  To stop you from focusing on the real action you need to take.

Removing your limiting beliefs, can be as difficult as culling your wardrobe!  You know you should get rid of some of your things, but even through much of it is totally out of fashion, not very flattering and you’ve not worn it for years, you insist on hanging on to it all.  Every time you open the wardrobe, staring back at you, is that white jacket with gold buttons and big shoulder pads!  It gets in the way of all the other great clothes that you could be wearing, if only you could see them.

We do the same with our beliefs:  we keep them when we don’t need them any more, when we have outgrown them.  Some of them have been with us for years.  Despite the fact they’re not really relevant anymore, we find them comfortable and familiar and insist on keeping them.  It’s worth acknowledging that limiting beliefs sometimes hold us back as a form of protection against the very success we are striving for.  So if you want success rather than to be a wannabe, you’ve got to get rid of these beliefs.  Make room for something new.  If they won’t go, change them so that they work for you more positively.

It’s time to put away those beliefs that are holding you back, away once and for all!  Take a moment to think about what your future will be like, what it will feel like with your old beliefs put away where they belong.  Notice again how this looks, feels and sounds for you. 

So, here are two key foundation pieces that you will want to put in place for 2011 - TAKING ACTION and removing your LIMITING BELIEFS.  If you have been thinking about doing something different, now is the time for you ACTUALLY do something different.  Step out of the sea of sameness and make it happen in 2011.

I can’t wait to support you further and hear about what you are doing different in 2011.  If you have your 'must-does', why not take a moment and share them with us here.

We're all on the same playing field....right?

If that’s so, then what makes one business owner more successful than another? I was thinking about this today,  after speaking with one of my mentor clients – let's call her Liz.  During our call today, she was reflecting on the difference that our work together had made on her business the past three months.  For me, it was very humbling to be there on the other end of the phone, listening to her reflect on what our working relationship meant to her.

Liz had asked me to work with her at a time when her sense of hope was failing.  Her business had hit rock bottom, she had sold her family home, and taken on two more jobs to pay back creditors, just so she could keep her family fed.

After listening to her story, I agreed to work with her.  At our first face-to-face meeting, we spoke about how we would work together, and established our guidelines for success. Our expectations were that she would do everything she committed to in our calls, and I would do everything I could to support her. We agreed that if nothing had changed by the end of 2010, she would close the doors and walk away. Liz left that meeting with the first of her action steps….

I remember going home that night and sitting at my desk thinking:  “Can this turn-around happen?”.  “By agreeing to work with her, am I giving her false hope?".  There have been times previously, when after having my first meeting with new clients, I have decided not to move ahead and work with them.

However, there was something about Liz that made me believe she could turn her business around. 

Was it tenacity, was it belief, or was it a desire to succeed, and change the tide?  I think it was all of these things and more, but I also think it was having someone who believed in her and the legacy she wanted to create. Someone who would hold the space for her, and give her honest feedback in the process.

Liz was the one who took the very first step to change and grow her business by engaging a mentor.  After each call, she walked away with, and committed to her action list.  Step by step, things began to change. 

Some of the areas that we focused on included re-establishing monthly financial targets for the business to meet, identifying referral partners, and organising one-on-one meetings. A step-by-step marketing plan was developed that included both on-line and off-line strategies.  A communication plan was developed and implemented.  Everything was tracked and if something wasn’t working, then changes were made.

Liz was totally committed, and put everything into making sure that the turnaround occurred.  Everything we spoke about was implemented, and action was taken straight away.  At times there was a sense of being overwhelmed, there was exhaustion, but still there was hope.  As each call progressed, I began to hear the difference in her voice, her language had changed and a lightness began to appear.  Things were beginning to turnaround.

As things stand now, Liz is not out of the woods completely, but three months on, she is now working in her business.  She’s paid off all outstanding debts, and has started taking a wage from her business again.  She’s there in the morning to get her kids ready for school, and in the evenings to have dinner with them all. There is light at the end of the tunnel.

I’m going to let you in on a secret:  What we did wasn’t rocket science; in fact it was an easy, step-by-step, practical, results driven process.  It’s what we all need to do to have successful businesses.  I often hear other business owners who aren’t running successful businesses say, “Yeah, I know this stuff already.".

But do you want to know the difference between them and my mentor client?

She implemented it all, she took action and she believed in what she was doing.  She didn't sit back and say, "I know this stuff already.". Liz took it all on board and now has a proven process that she can continue to use.  2011 is going to be her year for building a stronger, more successful business - mark my word on this!

That’s right I did – I came kicking and screaming to the whole social media platform.  Even after 12months of working from this platform – I feel as if I am still learning.  I often wonder if one will ever not stop learning when it comes to Social Media – it moves so quickly, that at times I feel like I’m just not keeping up.

But, Twitter has begun to make an impact on my business!  Over the past few months I have been having some great conversations with others on Twitter. In fact, I’ve also meant a few amazing people for coffee that I would never have met if I wasn’t tweeting away. 

One in particular is Janna Fikh from Fletcher Tax (@fletchertax) and as an accountant, I believe through her tweets, Janna’s followers have benefited greatly from her.  She provides great accounting tips, updates on financial and tax information as well engaging in conversations with those that follow her. Janna says, “Twitter has been an incredible tool for my business growth and development. It has allowed me to keep up to date with things in my industry but more importantly with issues my prospects and clients face in their daily lives. I highly recommend for all businesses to at least check if it is a useful medium for their business.”

I asked Alexandra Popovic from VIP Virtual Solutions (@VIPVirtualSols) to guest present to members of my Business Building Blocks Club around the impact that Social Media and in particular Twitter can have on your business.  Alex herself has had great success on Twitter and so has the growth of her business.  Alex says, "Twitter is a part of the current online communication revolution which is social media, and not to be overlooked. Over the past 2.5 years I've watched it evolve into such a powerful and easy way of networking and marketing, providing so many benefits to its users both on a personal and professional level. It's such a simple and fun platform, that it has become an essential tool in your marketing toolbox.”

Here are some of the main points from Alex’s presentation:

1. Build your presence – be consistent with your Tweeting.

There is so much ‘white noise’ on Twitter that a single tweet every now and then couple of days is not going to get you noticed, create a loyal following or develop a community.  To build your presence, you want to be consistent, but you don’t have to be tied to your Twitter account all day.  Choose a time of the day that suits you to regularly tweet for five minutes.  Maybe every morning once you’ve done your emails or three evenings a week, and stick to it. You only have 140 characters to get your message across, so be articulate, conversational and listen.  This will ensure you give a great impression with every tweet, and will also bring in more followers.

2.  Tweet quality – add value to those who take the time to follow you and be appreciative. 

Take time each day to think about what is the message about yourself and your business that you want to send out into the ‘twitterverse’. How can you make yourself stand out, and add great value to those who follow you?  What can you share with them around your particular area of expertise?  Speak with them, rather than at them.

If someone has a challenge or problem and you can help them, take the time to reply.  Contribute to conversations that you find interesting, as people are there to engage with others.

3.  RT ~ Retweet content that you find valuable.

If you read something either on twitter itself from someone you are following or an article from a blog, news site, YouTube or wherever you may find it – retweet it if you feel it is of value.  When constructing your own tweets, try to keep them to 120 characters, as this will allow others to retweet to their followers, leveraging the tweet more effectively with the possibility that it may go viral. And above all else:  Be YOU.  Don’t try to be someone you’re not.  Give your thoughts, give your opinions, and talk about your interest.  Be respectful and have fun while you are tweeting.

Above all else:  Be YOU and have fun!  Don’t try to be someone you’re not.  Express your thoughts, opinions & tweet about your interests.  Try to be positive, informative but don't make it all about marketing or business. It's about crafting your own community, so it really is what you make it!

Let me know how you go.  In fact why not join in my conversation at @debpilgrim1.  See you there!