Our mission is to support you in starting, growing and leading your business.  To do this, we provide you with the tools, strategies and knowledge that will help you get the edge in your industry.  Over the next few months, we have new programs coming out to support those of you who are new to business, as well as higher end programs for those of you who have been in business for a while and want more personalised business growth coaching.

The key foundations we’ve developed that run through
all parts of our coaching, focuses on FOUR Foundations: You, Your clients, Your offer, and Your message.

When you have these four foundations in place, your business is growing strong.

Although I would love to walk you through specifically what modules, key points, and measures form the basis of each of this foundations, we really don’t have the room here in today’s article, so what I am going to do is share with you some of the key snippets about the first foundation. 

The first of these foundations is: YOU!  And yes, mindset is very much a part of this foundation.  I’m going to say this as it is - it really doesn’t matter how educated you may be, if you don’t have the right mindset for business success, you will struggle to grow your business. 

There is more to the YOU than just a positive mindset – it’s also about how you think about work, what you do to structure your days, how you lead your business, and what you do to continually stay ahead of what is happening in the marketplace. 

The key point here is being clear on your work ethic. What actions do you do day in and day out that are building your business?

Growing a business takes time; it takes energy, focus and hard work. But it doesn’t need to be rocket science. You can grow your business by working smarter, not harder.  Be smart about how you build your business, don’t wipe yourself out or put those closest to you on the ‘back burner’, thinking they will be there when you reach your goal.  They may not! 

Another important point is to look at the activities within your business that you can outsource.  What is it that you don’t need to be doing, that you can outsource to someone else?  

Make a list of all the critical and non-critical tasks and then look at what competencies some-one needs to have to work on the non-critical tasks for you.  Once you're clear on what type of person you need, take time to either bring some-one in to do this work for you, or outsource it.  Remember that you can bring contractors in and out of your business on a project-by-project basis if you need to. 

It’s important to take time to detach from your work, and to nourish the people and activities that are important to you.  Using the excuse that you’re too busy to spend time with those who mean the most to you just doesn’t cut it.  I see it all too often, in fact I’ve done it myself, and it makes having a successful business very hollow.

Another key point is take time to detach each day from your business. 

What can you do at the end of the day, that will allow you to detach from your business?  Make a list of the things you can do and work your way through this list – have some serious fun!

Finally, I would like to leave you this final key point, which is to have a vision for your business that is bigger than you!

I would love to hear back from you, about what you believe also sits under the YOU foundation.  As mentioned earlier, our aim is to support you as much as we can, so please let us know what else you need from us.

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“That’s not how I see myself!”

Is the usual response that I get from clients when I ask them, “Do you see yourself as a leader?” 

Then the conversation invariably turns into a discussion about how leaders are usually men and women who, in moments of crisis, stand up and make a great difference to a course of events.  Unfortunately, this image creates a belief that you can’t be a leader unless there is some type of crisis and through this you have the ability to inspire thousands.

But really, the definition of leadership is simply ‘the ability to guide, direct, or influence people’.  And the reality is, YOU lead every day!

Let’s remember:  Mothers and fathers lead, little children lead and as a business owner, you lead.

So tell me?  “How do you see yourself as leader?”

Still not sure how this fits into your circumstances?  Think about a time recently when you’ve influenced another by the decisions you made, or when a conversation you had affected someone else’s decisions.  You may want to consider when you’ve chosen to spend time focusing on the growth of your business rather than getting caught in putting out the day to day fires…..

This is leadership, it’s your own personal leadership and guess what – you are upfront leading…..

Now that doesn’t mean you don’t make mistakes and you don’t always get everything 100% correct, and that the wheels won’t come off on the odd occasion.  They probably will! 

But when you make the choice to see yourself as a leader, you know what value you bring to your business, to your clients and to yourself. 

You understand that at these times you still have to put out some fires, deal with the day to day events, as well as all that other *fun* stuff. But you know when you’re in this frame of mind, your focus is about managing and management, and you don’t stay there very long. 

And the reason you don’t stay there for very long is because you’ve made the decision to lead your life rather than manage it.

To lead your life - over the next few days, take some time and list all the roles you play in your business.  Identify where these roles fit – are they “Leadership” or are they “Management”?  Look at where you are spending most of your time. 

If you are spending more of your time managing, ask yourself:

“What impact does this have on my business and my life?” 

“What do I get from managing rather than leading my life?”

“What needs to change, so that I can spend more time leading?” 

“What is one action I can do today, that will move me from managing my life into leading my life?”

When you’ve answered these questions, take that one action step and do it, then tomorrow take one more action, keep this going until you are spending most of your time leading. 

Take a moment to comment below and let me know how it feels to lead rather than manage….

Oh, if you want to find out more about how you can lead rather than manage, then click here....

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We're all on the same playing field....right?

If that’s so, then what makes one business owner more successful than another? I was thinking about this today,  after speaking with one of my mentor clients – let's call her Liz.  During our call today, she was reflecting on the difference that our work together had made on her business the past three months.  For me, it was very humbling to be there on the other end of the phone, listening to her reflect on what our working relationship meant to her.

Liz had asked me to work with her at a time when her sense of hope was failing.  Her business had hit rock bottom, she had sold her family home, and taken on two more jobs to pay back creditors, just so she could keep her family fed.

After listening to her story, I agreed to work with her.  At our first face-to-face meeting, we spoke about how we would work together, and established our guidelines for success. Our expectations were that she would do everything she committed to in our calls, and I would do everything I could to support her. We agreed that if nothing had changed by the end of 2010, she would close the doors and walk away. Liz left that meeting with the first of her action steps….

I remember going home that night and sitting at my desk thinking:  “Can this turn-around happen?”.  “By agreeing to work with her, am I giving her false hope?".  There have been times previously, when after having my first meeting with new clients, I have decided not to move ahead and work with them.

However, there was something about Liz that made me believe she could turn her business around. 

Was it tenacity, was it belief, or was it a desire to succeed, and change the tide?  I think it was all of these things and more, but I also think it was having someone who believed in her and the legacy she wanted to create. Someone who would hold the space for her, and give her honest feedback in the process.

Liz was the one who took the very first step to change and grow her business by engaging a mentor.  After each call, she walked away with, and committed to her action list.  Step by step, things began to change. 

Some of the areas that we focused on included re-establishing monthly financial targets for the business to meet, identifying referral partners, and organising one-on-one meetings. A step-by-step marketing plan was developed that included both on-line and off-line strategies.  A communication plan was developed and implemented.  Everything was tracked and if something wasn’t working, then changes were made.

Liz was totally committed, and put everything into making sure that the turnaround occurred.  Everything we spoke about was implemented, and action was taken straight away.  At times there was a sense of being overwhelmed, there was exhaustion, but still there was hope.  As each call progressed, I began to hear the difference in her voice, her language had changed and a lightness began to appear.  Things were beginning to turnaround.

As things stand now, Liz is not out of the woods completely, but three months on, she is now working in her business.  She’s paid off all outstanding debts, and has started taking a wage from her business again.  She’s there in the morning to get her kids ready for school, and in the evenings to have dinner with them all. There is light at the end of the tunnel.

I’m going to let you in on a secret:  What we did wasn’t rocket science; in fact it was an easy, step-by-step, practical, results driven process.  It’s what we all need to do to have successful businesses.  I often hear other business owners who aren’t running successful businesses say, “Yeah, I know this stuff already.".

But do you want to know the difference between them and my mentor client?

She implemented it all, she took action and she believed in what she was doing.  She didn't sit back and say, "I know this stuff already.". Liz took it all on board and now has a proven process that she can continue to use.  2011 is going to be her year for building a stronger, more successful business - mark my word on this!

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I was reading a report last week that said that only 10% of small businesses in America take the time to properly develop a marketing strategy. It made me think that if this was happening in the US, I’m sure the figures would be similar regardless of where you are in the world. Why is it that you may start a business, but decide not to put a plan into place of how to grow your livehood? If you were heading out on a road trip to a new destination, my guess is that you would have some type of map, whether it be a GPS, a list of directions or a good old-fashioned map. It just makes sense to know where you’re going!

Often when I begin working with my mentor clients, and we begin to speak about their marketing strategy, they overcomplicate the process and aren't quite sure what this needs to look like or be for them. And, I need to let you know that in some cases, these are woman and man who have been in business for five or more years. Now, I'm not saying this to make them wrong, but I wanted to highlight the fact that it's not just a challenge for those who are new to business. As you will know, I’m a big believer in using the “KISS” principle. Keep it simple (stupid) and make it practical, so that you firstly, develop the strategy, and secondly, make sure you implement the strategy.

Having a marketing strategy in place is good business sense, and as I mentioned if you need something simple, than please make it simple. My request is that you take the time to develop this strategy, so that it helps you grow your business, helps you increase your sales funnel, boost your client list, pay your bills and most importantly bring you back to the reason you are doing what you are doing.

Let’s take a look at two simple steps you can put in place to begin developing your marketing strategy for 2011. (Yes, I do mean 2011, because it is coming fast!)

Step 1 :

Develop your strategy .

a) Be very clear on who your ideal clients are. I’m going to presume that since you have been reading my newsletters you are clear on who these people are. If you’re not sure, then take time to re-read this article. If you haven’t done so already, take the time to work through my latest report on “How you can identify your ideal clients.”. If it has been over 2 months since you subscribed, then you may want this updated report to work through .

b) Look at what you can do to take your solutions from ordinary to extraordinary. As there are so many small businesses out there, you may not be getting noticed, because you seem just like everyone else. Take a moment, ask yourself and be really honest here with your answer; “What do I need to do to make my service extraordinary?” If you’re not sure, ask those people around you that you trust, ask some of your most valuable clients – find out and listen to what people are saying to you. The answers you receive may require you to re-think your current business strategy. But don’t despair, because I know this will be worth it; especially if you can offer a product or service in a way that nobody else can, your competition can become redundant. And I heard this saying recently and want to share it with you: When it comes to your prospects, don't be a choice - be the choice.

Step 2:

Develop your plan

a) Block out some time, and begin to develop your 12-month plan that fits in precisely with your strategy. To achieve your goals for the next 12 months - what are the strategies you need to put in place each month and how are you going to track them? Here are a few ideas to begin thinking about: email campaigns; advertising campaigns; public relations campaigns; your live events; keynote speaking; training webinars; etc .

b) Once you have developed your 12-month plan, and broken it down into monthly targets, break it down further into what you will need to do weekly to meet your overall goal. Then each week, block out some time to evaluate what happened the week before; what you will be focusing on this week and what is coming up the following week. It’s like your road trip, you know where you are going but if something comes up unexpectedly, you are prepared to meet this current challenge or issue.

Let me know how you go with this. If you’re still not sure what you need to do here to begin, then you won’t want to miss out on October’s Business Building Blocks webinar – this is exactly what we will be working on. So get the jump on your competitors and join our call.

And one last thought - activity breeds activity Tweet

I’m about to state the obvious - the key to success for any business, is your clients, your customers, those people who do business with you. And most people will start working with you, or buy something from you because of a service or product you provide that solves a challenge or problem for them. But it is the experience that they get from working with you that will keep them there, and will turn them into raving fans.

The above statement is something that I believe in, and is something that I tell my mentor clients as well as my business building blocks members whenever I can. It’s something that I want to live up to for my readers of this newsletter as well. Reading the results of the survey has really helped me better understand the needs that you have, the challenges that you are facing, and how I can support you in your business growth.

I’ve been where a lot of you are currently at, a new-start up – struggling to understand how to best market your services to your ideal clients, wondering where the next client was coming from, and thinking about where you could actually find these clients. At the five-year plus stage, when my business was growing, I wasn’t sure what my next step would be. I wasn’t really sure what I wanted or needed to do to take my business to that next level that would allow it to grow and develop into what it is today. But at each stage, I was supported by mentors and colleagues who would listen to my questions and concerns, and provide me with the information I needed to keep moving forward.

To give you a snapshot of what you have been telling me from the survey, the following areas are where you would like to see improvements:

· Knowing how to market your product or services - 73.3%
· Getting new customers or clients – 60%
· Taking your business to the next level – 53.3%
· Professional development programs – 40%
· Pricing of products and services – 33.3%
· Achieving work/life balance – 33.3%

You would like further support, ideas and information on:
· Sales,
· Marketing,
· Networking,
· Building strong referrals,
· Understanding clients/customers better,
· Social media, and
· Staying motivated and being supported, to name but a few.

Many of you stated that you would love to work with me, but don’t have the budget to work with me one on one in my Fast Track Success Program. That is okay. Over the next few weeks, I will be letting you know about a group-mentoring program I will be offering to support those of you hungry to move forward. This program will be open to only five business owners and it will be very cost effective. So if you want to know more, or reserve your spot NOW, email me at deb@debpilgrim.com with ‘group-mentoring’ in the subject line, so that you are the first to hear about it.

I am also pulling together leaders within the areas of sales, social media, networking, personal development, internet marketing, web design, client retention, and client satisfaction, to run content-rich programs for you. Most of these will sit within the mentoring programs, and my Business Building Blocks monthly membership calls, but I will also be running some free webinars to support my Biz Booster readers. These experts are also excited to be sharing their information within the article section of Biz Booster as well.

My commitment is to support you in building the business you desire. Please keep talking to me, and sending your questions through via email and I will continue to support you. There are so many great resources out there that I am committed to bring to you the best of this information. I do hope to hear from you soon.
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I was watching a video this week, promoting CrossFit (CrossFit is strength & conditioning fitness) and thought I would take our question of the week from this.

What is your fear, when it comes to your business?  Does fear stop you from achieving your goals? 

Would love to know what you think......Please take a moment to share your thoughts. Tweet

What is the best piece of advice you have received as an entrepreneur?

Would love to know what you think......Please take a moment to share your thoughts. Tweet

If you could have support for 90 days to grow your business, what area/s would you focus on?

Would love to know what you think......Please take a moment to share your thoughts.

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How good are you at listening? Is it something you really think about? Is listening really that important to running a successful business? I think so! You spend time developing clear messages for your prospective clients to read and hear, how often do you stop and really listen to what they have to say?

Listening is an important to skill to learn, and one that requires practise, especially to listening empathetically. When listening at this level, you can have a dramatic impact on your sales conversion. But, lets start by looking at the five levels of listening:

1) Ignoring – making no effort to listen,
2) Pretend listening – giving the appearance you are listening,
3) Selective listening – hearing only the parts of the conversation that interest you,
4) Active listening – paying attention to what the speaker says, and comparing that to your own experiences or requirements, and
5) Empathetic listening – listening and responding with both the heart and mind to understand the speaker’s words, intent, and feelings.

What type of listener are you? Most people will either listen selectively or actively, but to really understand and hear what someone is saying we need to listen empathetically. Few people really listen empathetically, and not only does empathetic listening involve a deep shift in paradigm, it requires practise.

We typically seek first to be understood. Most people do not listen with the intent to understand; they listen with the intent to reply. They are either speaking, or preparing to speak. They are filtering everything through their own paradigms, reading their autobiography into other people’s lives.

“Oh, I know exactly how you feel!”
“I went through the very same thing. Let me tell you about my experience.”

These listeners constantly project their own home movies onto other people’s behaviour.

To listen effectively we need to put our egos to one side and focus on helping the other person express their thoughts, feelings, and ideas. The important thing to remember is that listening to someone is not the same as agreeing with him or her. We often feel that we give our power away by listening to someone else, but in fact listening is empowering. Learn to listen with your eyes, your heart as well as your ears.

To support your move into empathetic listening, here are the four stages you need to consider:
· Mimic the content of communication: simply repeat exactly what is said.
· Rephrase the content: put their (the other’s) meaning into your own words; this takes
thought or mental processing.
· Reflect feeling: we listen and look to the nature of the emotion behind the
communication, observing facial expression, body language, voice (tone, intensity,
volume), etc.
· Rephrase the content and reflect the feeling: we put both the other’s verbal meaning
and emotional content in our own words.

So the next time you are in a conversation with someone, stop and think about what type of listening you are doing. If you’re not listening empathetically, are you really listening at all? Tweet

Do you see yourself as an Entrepreneur or a Business Owner?  Do you see a difference? 

Would love to know what you think......Please take a moment to share your thoughts. Tweet