Deb Pilgrim's Blog

My aim for this blog is to provide YOU with ideas, strategies, tools and knowledge about how to market and grow your business. These articles provide answers around how you can grow your business - faster and more successfully. Simple, how-to-solutions that can impact both your business and life success, in an easy to read format.

Newsletters – your must have marketing strategy!

Deb Pilgrim - Thursday, April 28, 2011

Over the past month, have you noticed that there has been quite a bit of commentary around the humble e-newsletter making a comeback!  Personally, I don’t think it actually went anywhere.  Yes, it may have got a bad rap for a while, and might have been side-lined for the whole social media onslaught, but there will always be a market for receiving strong, practical, value-added information.


In fact, I was reading a report today by Ali Brown in which she stated “According to a 2010 study by ExactTarget, 56% of Internet users interact with brands only via marketing emails, compared to 1.3% who interact only via Twitter and 0.7% by Facebook.”  Interesting statistics don’t you think?


A well written e-newsletter really is a must have within your marketing campaign. 


Whether you are starting out, or are a seasoned email marketer, developing an e-newsletter that attracts your ideal clients and makes you sales, is what you really want to be focusing on.  Remember that you don’t want too be ‘in your face’ pushy with your clients. What you do want, is to build strong solid relationships, engage in a conversation, and increase the overall trust factor between your client and yourself.


You can do this by making sure your e-newsletters adds value, that it's practical and makes a difference.  Your clients' email addresses are valuable commodity, and they’re not going to hand them over to just anybody!   


Over the past ten years, I’ve always done some type of email newsletter.  At first it was monthly, then fortnightly, but now it’s sent out weekly to all within our community. The frequency works and we have no illusions that you read it every week, but we do know that you will read the topics that add value to you and your business, and that is really all we can ask for.


Our current format was worked out last year with my mentor MaryEllen Tribby (ME), as she had a specific strategy for successful e-newsletters. And interestingly enough, I’ve received emails this week asking me about my newsletter, after she had presented it as one to follow in a webinar she was co-hosting with Ryan Deiss.  Together they were launching their new Inbox Empire product, which focuses on the whole business of e-newsletters.  So when ME is focusing on developing a product based around e-newsletters, you know they're back on the radar.


So what are three strategies you can put in place to make sure your e-newsletter engages with your clients and makes you money?


1.  Add value with your content.

Don’t waste your clients’ time by not adding value to their day. You ideally want your content to be practical and focused on results. The best way you can do this is to be really clear about your ideal clients, because as their problem solver, you will know exactly what they will want to read.  Focus on them – your client!


Stuck on ideas? Then why not include a case study illustrating a client’s success story; interview other experts; have guest writers write for you. These are a few additional strategies you can include to add value to your content.


2.  Direct your clients to make the right buying decision.

You can be providing great content, but unless you have a sales strategy in place, you won’t make money from your newsletter.  Now that’s okay if you don’t intend it for that purpose, but if you do, then your clients are looking to you for your advice.  In fact, they will want to know what your new products and promotions are!


You’ve built a strong relationship and they know you deliver results, so don’t feel shy about sharing your latest promotion.  You don’t have to fear coming across as a used car salesman. Just keep consistent with your personality and style and they will appreciate it. 


There is a rule of thumb that for every newsletter you send, you can do two promotion emails – do you do this?


3.  Be consistent.

In your initial confirmation email, you should aim to provide your clients with the information they need to receive about your e-newsletter.  This includes the frequency of your e-newsletter, as well as what day they can expect to see ‘you’ in their inbox.  Once you’ve stated this its up to you to stay consistent


So, if like me, you’ve committed to a weekly format with delivery every Thursday, then you have to make it happen each week.  This is how you build the relationship with your clients and increase the trust between you and them.  If your email comes in bits and bursts or whenever you feel like it, how do you think this comes across to your clients?  

Putting together your e-newsletter will take time and commitment, but once you get going, it really is worth the effort.  There is nothing more special than when you receive comments about how your articles have impacted another person, or made a positive difference to their business. Words can’t explain how good that feels.


So what are you doing with your e-newsletter? Feel free to share with us your strategies and ideas for a successful e-newsletter.

Guy Kawasaki Agrees with Me!

Deb Pilgrim - Thursday, April 14, 2011

This week I was reminded about how important it is for us to really focus on and believe in the H.C.I.S.Y Business Model. The How Can I Serve You business model has slowly been coming to the surface now for the past few years – finally!  It may be the model you already follow or it may be the model that you are moving into.  Which ever it is – Welcome!


It hasn’t always been this way, and I remember when first starting out in business nearly twenty years ago, how an ‘expert’ made me feel wrong for wanting to focus on my clients success, rather than the money I could make. 


In this particular business training course, we were asked the reason why we were in business.  Most answered that they wanted to make money, whilst there were a few of us who actually spoke about our passion for being in business and the difference we felt we could make. 


It’s seems strange doesn’t it that you would want to be in business to make a difference and add value to others! 


At the time, we were almost laughed out of the room, and told that we probably wouldn’t be in business for long.  So I started to wonder if my focus needed to change.  After all, he was the ‘expert’ and we had all paid a lot of money to be there that day. 


Against my ‘inner judgement’, I took his advice and started to focus on the sale, the money – and it did start to work (for a while). But it was a hollow win. I stopped being excited about my work and it started to feel like a chore, a job. The freedom that first drove me to work for myself was taken from me, and the passion was being constricted.    


After a while, I decided that trusting myself was more important and bringing back the passion into my work was going to be the focus. You see, we know that being the best you can for your clients and supporting them well, that the money will come.


And I was reminded of this again earlier this week when on a call with Guy Kawasaki, who wrote the book Enchantment: The Art of Changing Hearts, Minds and Actions.  On this call, he said, “Money is a natural outcome of doing something well, so focus on your passion when building your business.” 


It’s so true, don’t you think?


Are you in business and following your passion?  Or are you doing what you think you need to do to make money?


Now don’t get me wrong, I’m not saying that you don’t want to be making money (otherwise, there will be removalist trucks at your front door before you know it!).  I’m just saying that when you focus on serving others, delivering results, and being passionate about the value you add – then the natural outcome will in fact be financial success…


What are your thoughts?  Do you engage in the H.C.I.S.Y Business Model or are you stuck in the outdated W.I.F.M Model

"Going Up" in 60 Seconds or Less at Your Next Networking Event

Deb Pilgrim - Thursday, December 02, 2010

This week I was lucky enough to be at the same networking event as two of my VIP – Fast Track Mentor Clients, and was able to hear them speak about their businesses.  It was great to hear the clarity in their voice as they succinctly described why you would want to use their services.


The ‘elevator speech’ can be a powerful business-marketing tool, especially if there are a number of similar professions in the one room, like there was this week. 


We had two Mortgage Brokers in the room and without being disrespectful – the first Mortgage Broker stood up and spoke about the wonderful features that her and her company could provide us.  She continued to say how they were the number one mortgage broker in Australia, how she would travel to you and that they had 25 lenders to draw from, etc.  Not very exciting and it didn’t really entice you to want to find out more about what she did.


When it came time for my client to speak, she clearly and concisely described not only the features of her business, but also how she could work with you.  She described who she worked with, what challenges they could face in securing a home loan, and how she took the time to make sure she provided the right solution for each client.  As you listened, it was clear she had a real passion for her business, and she would work to get the right result for you or anybody you may refer.  So as opposed to the first speaker, who simply gave you the 'what' of her business, my mentor student also provided the 'why' and 'how' - giving a much more complete picture.


An effective elevator speech needs to communicate immediately to your ideal clients what you can do to solve their problems or challenges.  The outcome being that within the 60-second period, this person will not only want your business card, but will also want to speak with you further about your services.

It’s important to take the time to develop your ‘elevator speech’ and if you don’t get it right the first time – that’s okay.  Keep working on it and make the necessary changes, and it will come together. 


So how do you create an effective elevator speech?  There are numerous ways in which you can pull this together, but below are the guidelines that work best for my clients.  But before we get to that I thought I would share with you, the elevator speech that my client used this week- bear in mind that you have only a short period of time to make a real impact with what you say:


“My name is Kim Wight from Smartline Personal Mortgage Advisers and I help you finance your property purchase with the right loan structure and interest rate to meet your requirements.


I do this by taking the time to personally understand your current needs and future plans, and provide you with the best advice and outstanding service to satisfy your needs now and into the future.


If you know anyone thinking about finance or worrying about rising interest rate they would benefit from speaking with me.”


That was Kim’s, now it’s your turn:

  • Begin with your name: 
  • State who you work with: 
  • Speak about some of the challenges that they may be facing:
  • Talk about the solutions you provide for these challenges:
  • What is the call to action you would like?

I find that it is useful to develop a number of different elevator speeches, and then you can determine which ‘speech’ best suits the environment you are in. Don’t forget to have one that is fun and light-hearted!  Take time to prepare, and make sure you also practise your ‘speech’ as well.  If you feel comfortable enough, why not ask the person sitting beside you to provide you with feedback after the meeting?


Let me know how you go in developing your ‘elevator speech’, in fact, why don’t you share it with us all, in the comment section of my blog





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